National Grid
2.3star
1.12K reviews
100K+
Downloads
Everyone
info
About this app
Our newly designed app allows customers to access and manage their National Grid accounts anytime, from anywhere. Make a one-time payment through Speedpay, or find nearby payment locations. Electric customers can report and check the status of a power outage and view outage maps. Easily access contact information to report electric and gas emergencies or receive general customer support.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and App info and performance
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.3
1.09K reviews
Matthew Fiaschetti
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29 May 2024
App needs an overhaul. Been using the website for years and it's always been clunky. Only really log in to check my energy usage. Tried to sign into the pay my bill section just to see if it works and it refuses to let me log in. With national grid rolling out new smart meters, updating their app should be a massive priority. Edit: the website is now showing energy usage from my smart meter. Thanks for responding to my opinion. Looking forward to seeing an updated app from national grid.
3 people found this review helpful
National Grid
21 May 2024
Hello Matthew, Thank you for your feedback. The current mobile app is an excellent way to pay bills, report an outage, or sign up for our outage alerts. We plan to release an improved mobile login experience soon. Your input is invaluable to us, so please keep sharing your thoughts. The voice of our customers is important and helps us improve.
D R
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23 March 2024
Terrible after the update. Only selection of cities/states are Massachusetts and New York. Before the update I could choose Rhode Island and make changes to my account and pay my bill. Now I need to input my account number and it constantly crashes afterwards. With the money I'm paying every month, you'd think they'd have a somewhat efficient app... NOPE
13 people found this review helpful
National Grid
1 April 2024
Hello, National Grid has transferred its Rhode Island operations to Rhode Island Energy (RIE), a PPL Company. RIE's mobile-friendly website, www.rienergy.com, offers services like bill payments, energy usage tracking, and emergency reporting for both gas and electric issues.
Aaron Palmer
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17 August 2023
Absolute garbage. The app is a joke. I recommend using the website to pay your bill, despite it being slow, non responsive, and overall terrible. The app can only be described as "made to infuriate customers". There's no ability to log in to view and make changes to your account. If you can log in at all the best you'll get is seeing the total of your current bill and that's it. Instead of pocketing the marked-up "delivery fee" on my electric, hire a couple more monkeys to program a better app.
66 people found this review helpful
What's new
• Quickly report outages via text
• Bill payments remain at your fingertips
• Register for outage text alerts to stay informed
• Fixes a crash that affected a few users in rare circumstances
• Bill payments remain at your fingertips
• Register for outage text alerts to stay informed
• Fixes a crash that affected a few users in rare circumstances