A Google user
I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.
2 people found this review helpful
Fave Group Pte Ltd
25 September 2018
Hi there, thank you for your honest review and we are sincerely sorry for the inconvenience that you have encountered. You may write in to our live chat support team or hello@myfave.com for our agents to further look into your fave account for further assistance and clarification on the issue faced. Thank you and have a good day.
Cath
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Utterly dissatisfied and disappointed. I have been a extremely loyal customer since 2018 and I have recently overlooked an expiry of a purchased credit and wrote in to request for a one-time goodwill assistance to extend the expiry date by a few days and was rejected several times with unempathic and cold response. An 'no' in various formats and constantly reminding me that I should have known better since the expiry dates are stated in the APP and therefore... yes. Thank you Fave.
6 people found this review helpful
Fave Group Pte Ltd
20 February 2024
Hi Cath, we apologize for the disappointing experience. Your feedback is crucial, and we're eager to improve. If you have specific concerns or encountered issues, contact us at hello@myfave.com or via the "Talk To Us" section. Thank you for helping us enhance our service.