Herb Branan
App won't allow me to sign up. Keeps giving failure notices without any reasons for the failure. The birthday starts on today's date (WHY?!) and forces you to pick the year on a spinner, so anyone over the age of 20 has to spin the thing a dozen times... while trying not to hit the "cancel" button directly under the year. It also has a completely useless "continue as guest" option that doesn't allow you to order without logging in. This app fails on both technical and design grounds.
33 people found this review helpful
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Payment options are limited to credit cards only. I spent a lot of time trying to pay with gift cards, which nearly any other food place allows, and there is no way to do this. In addition to no gift cards, there is no mobile pay and you can't pay at the restaurant. At least give an option to add gift cards to my account. This app is 10 years behind the times. Look to other places that allow gift cards and earn rewards. This app is a major fail and so is the business for not keeping up with technology.
19 people found this review helpful
Nathan Santora
No way to cancel an order you've placed, even if the store is out of product. App does not use the same login details as the website. Resetting my password always gives an error. No customer service email to contact for help. Terrible app and terrible experience. If Boston Market wants to compete they need a usable app, and this is not it.
2 people found this review helpful