
Laura Drebushenko
I despise this app and having to use this system at all. It's constantly a mess. Going and finding packages is a whole ordeal rather than a quick task. Things are often not where they're supposed to be, so you end up having to search the whole room. The app constantly logs me out and tells me my password is wrong when I know it's not. It's slow to respond when I do get logged in. The idea here is great. The execution, not so much. It really needs some work.
1 person found this review helpful
Package Solutions, Inc
24 January 2025
Hi Laura, thank you for taking the time to share your experience. We're sorry to hear how frustrating this has been for you, that’s not the experience we want anyone to have.
We’d love the chance to address these issues directly, please reach out to us at https://packagesolutions.zendesk.com/hc/en-us/requests/new, so we can look into this for you.

Dustin Abele
The app is complete garbage. Currently having a login error that immediately logs me out due to "inactivity" even though I am trying to login on. Also, the app doesn't allow for saved passwords on android devices, so it's a huge pain in the ass to try an login when it logs me out. Not my first login issue either. I just want to pick up my packages! Also, why don't they use a QR generator/scanner instead of making me type in a passcode everytime I need to pick up a package.
10 people found this review helpful

Sara B
Almost never works! My app is up to date, but it never alerts me of packages (thankfully I see the email notification). It won't save vacation settings, and if I can't access my package information, what is the point really. Super frustrating.
1 person found this review helpful
Package Solutions, Inc
24 January 2025
Hi Sara, I’m really sorry to hear about the frustration with the app. This isn’t the experience we want for you, and we’d like to help. Please reach out at https://packagesolutions.zendesk.com/hc/en-us/requests/new so we can look into these issues and get things running smoothly. Thank you for letting us know!