Red By Dufry
3.7star
4.58K reviews
500K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
Ratings and reviews
3.7
4.53K reviews
Alan Davison
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24 March 2024
When adding items to the basket it confirms but nothing is in the basket. So frustrating. 6 months on; same problem. Please fix this app. It's now March 2024. This app is still so frustrating. I'm trying to shop but every time I start entering information it reboots. Please please fix this app. A other issue. You can. Only use the card once at the airport. Raised a complaint but was basically told to go away.
6 people found this review helpful
A Google user
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18 March 2019
The app works fine, and it is good to have discount at checkout at certain airports. However, the points based on purchase are not reflected even a month after the purchase - which means there is no way to progress on the tiers, and get higher discounts. This needs to be properly supported. Update : Received a response from Dufry, mentioning you can claim missing points online. However, this does not work as I can get up to the submission form, but the submission page is passive.
33 people found this review helpful
Dufry A.G.
18 March 2019
Hi Rohit, we're glad you liked our app, but we're sorry to hear that your experience wasn't what you hoped for. We are of course working hard to optimize this process. If your points are not credited past 7 days, please note that you can request them directly from your app when you go in your profile / My points and purchase history. The Dufry Team
A Google user
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21 May 2019
Was working fine. And the app won't load. Keeps crashing and I've reinstalled it 5+ times and still nothing!!!! Updated:: The tech team did a great job and I'm very happy with the app thus far as it doesn't crash anymore as it did. I would like to add if you can add some more Canadian and US airport it would encourage us travelers to shop more..
4 people found this review helpful
Dufry A.G.
1 April 2019
Hello Chris, We’re sorry to read our feedback about our app. Please, try install the app one more time, downloading the latest version available. We’ll forward your comment to our technical team anyway. Please note that the new app requires ios 11 and later, as well as Android 7.1 and later. Thanks, The Dufry Team
What's new
We update our app regularly to enhance your travel experience. Update to the latest version to enjoy new features and improvements.
This release includes:
- Wallet is now accessible in offline mode or when the network is unavailable.
- Fixes for issues that were causing some users to log out unexpectedly.
This release includes:
- Wallet is now accessible in offline mode or when the network is unavailable.
- Fixes for issues that were causing some users to log out unexpectedly.