Kelly Gibbs
No good way to switch control among two or more fans. Bluetooth wont stay connected, keeps scanning and re-scanning. It will work eventually. Also seems to be missing any way to password protect or otherwise secure access to the fan control. Seem like anyone with the app could connect to my fans. Fortunately the usage numbers of the app are so low it's unlikely someone near me is using this. Please make the bluetooth detection more stable and reliable. It should not have to reconnect every 3-5 seconds.
17 people found this review helpful
A Google user
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I've ALWAYS had issues with the Android version of this app not being able to connect with the fan about 90% of the time and I have been unable to connect, at all, for the past 6 months. The iPhone app doesn't have the same issue. I just renamed the fan from the default "Fan" and all the sudden it connects on the Android app and seems to be working. If you are having this problem, see if renaming it works for you, too. Ideally, they'd fix the app, but still being v1.0, doubt they are going to.
17 people found this review helpful
Satellite Electronic (Zhongshan) Ltd.
9 April 2019
Please mail to our customer service : custserv@hkcus.com, thanks.
A Google user
Broken with update to Android 10. The device has never worked well and has often required turning power off to the base unit for 5 seconds and back on in order for it to be detected in the app. That's probably an issue with the device firmware more than the software, but the app could definitely be improved.
9 people found this review helpful
Satellite Electronic (Zhongshan) Ltd.
11 November 2019
Hi, we solved the compatibility issue with android 10, please update APP to v1.1 version and let us know if you still have issues, thanks.