STAYmyway

Name: STAYmyway
Availability: InStock
Rating: 2.5 (95 reviews)
Author: Lock Up

Lock Up

2.5

95 reviews

100K+

Downloads

Everyone

About this app

STAYmyway is the ultimate app for any traveller, regardless of whether they stay in a hotel or a holiday apartment.

With this app the traveller can access their room or apartment without having to check-in at reception, collect the keys or wait for the keys to be delivered.

Besides, the traveller can check-in directly using the app, avoiding the cumbersome process of sending their ID document or passport to reception.

On the app the traveller can readily access their booking details such as room type or apartment amenities. They can also use a CHAT to communicate with reception or the apartment manager at any time.

The app also provides adventurous travellers with information about experiences, services, tours or tickets for the most relevant activities in the city they are staying in, as well as a hotel service guide or a complete guide of the neighbourhood.

Updated on

5 Aug 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Photos and videos and Device or other IDs

Data isn’t encrypted

You can request that data be deleted

Ratings and reviews

2.5

93 reviews

Bryan Blackburn

25 July 2024

The first time I used the app I had to upload ID info and a facial photo for myself and my guest. Everything worked OK and I was impressed with the process. I booked the same hotel to stay the following week. The app wants the same information uploading again. Can it reuse the data from the previous booking? If not, this is a significant amount of extra effort to stay at the same hotel. Then I reduce my rating to 1 star. Taking photos every time is not easy, please allow document uploads

Lock Up

25 July 2024

Thanks for your review. Currently, we can not use old reservations' data for new bookings. There are some situations in which this scenario could be a problem, so, for security reasons, we don't allow that. Other reason is the GDPR, because we delete all the data after accomplishing with the legal requirements of the authorities report regulation.

Elena Winkel

20 May 2024

General Idea is great, if it would work! We used the app in Spain. Verification process seemed easy, except that we couldn't see the other guests in the app. Standing in front of the building we actually couldn't open!!! 2 out of 4 were verified, 2 others apps said still processing. None of us were able to open the front door. We only got in cuz someone left the building. Opening the door to the apartment worked, but didn't fix our problem. Customer support wasn't helpful at all. Be aware!

Lock Up

21 May 2024

Apologies for the inconvenience. To open the building door, it is necessary to have a valid Internet connection in the device, and in the apartment, so please, could you kindly email the booking details of your reservation to support@staymyway.com in order we can investigate this issue? Thanks a lot!

Jonathan L

17 April 2024

Unable to upload a stored picture for ID. Check in page froze when trying to upload the signature. I don't use data roaming when on holiday and don't know if the app will run. Bluetooth enabled.

Lock Up

17 April 2024

Unfortunately, we don't permit upload stored images, and a working Internet connection is required for uploading the images, receiving updates from your reservation, and opening non-Bluetooth doors. Ask your host if there are some non-Bluetooth doors, as they can be opened remotely by your host at your arrival, to ensure a smooth welcome.