A Google user
The new update has some issues. For example, after making a transaction, I used to take a screenshot and send it to the receiver, but now the receipt page has too much spaces and all the information is spread out. It was much better before, with all the information in one screen. Also the receipt page shows the account number, not the beneficiary name. This is another issue. The same goes for the fund transfer email. No beneficiary name is shown, which makes it difficult to search for it.
City Bank PLC
9 November 2016
This issue has been solved. Please try now. Sorry for your inconvenience
Nile Rahman
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Update: September 27,2022 So many bugs!! After the last update the user experience went from ok to horrible!! reduced the font size, wasted so much space, bug in remark, takes more click to transfer to a beneficiary, made summary confusing and more. I think the developers don't use this app. They are just happy to play around messing things up. Updated on April 6,2022 The App crashed, can't open. Android is showing message that the app has a bug and crashing. Very disappointed.
52 people found this review helpful
City Bank PLC
7 January 2021
Hi,
We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at citytouch@thecitybank.com so that we can reach out?
kia k (tobookswithlove)
The app keeps crashing despite repeatedly clearing caches and reinstalling. Network problem only on the app while my Internet is perfectly OK to be writing this review on playstore and repeatedly uninstalling and reinstalling the app. Disappointing
Dear customer, we are sorry for the inconvenience. Kindly share the issue with us through an email to: citytouch@thecitybank.com. Please include your Citytouch user ID, City Bank account number, device operating system version, device model, and a screenshot of the issue (if any).