![](https://play-lh.googleusercontent.com/a-/ALV-UjXYmtc2BTekhtMgpAdBcQ-IW4DhfI94HxaUICvgB6smqB9OjQI=s32)
Niall Harrington
I can't even register, because it won't allow me to enter a phone number into the OTP request box. Truely useless. Why would a company spend millions on a service like this, and then use a completely broken app?
![](https://play-lh.googleusercontent.com/a-/ALV-UjVwboiyGXDg2dK6Tp6WLEHBgKtetcjHh1puOKbuPrLrgtZrq0GNLQ=s32)
Gilles Boulanger
unlocking the bikes is at times buggy and you may need a few tries to get the bike to unlock. The payment method is buggy. Doesn't seem to work with international credit cards. you can top up the account at some stores but the app no longer shows me the list of stores, which is essential for the clerck at the store to put your code so that your account is credited. I was able to do that twice but now, the app no longer shows me the list of stores.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVqRAn7fFjysvd-tWN-LyWpQg4IMXBXcRKef-95MkMUrYNy4oID=s32)
Jessica Carmichael
A joint review of the app and the bike service. A lot of it is just poorly thought out. The map is only really functional for finding a bike station near you but not getting directions to there, or finding a station near your destination. Renting a bike and unlocking the bike are two different steps, so you might press "start" & start being charged, but you can't cycle because it won't unlock?? I waited 7 minutes and got overcharged today. Bikes should have mirrors. This is Vietnam.
7 people found this review helpful