United Utilities Mobile App

United Utilities PLC

About this app

Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks and you can even use our torch to help you read your water meter.

Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos

Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required

*you can report a leak without needing your account number

The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.

Ratings and reviews

Update Feb 2024 Google Pixel phone. App has been working fine to submit meter readings. Camera and Torch both worked. However, the last few weeks it does not open. "Cannot connect to the server." When it is working it is basic and does not do much more than take meter readings.

It's always so frustrated. They put into your account the amount which you are not supposed to owe. I paid my bill 2 days before it's still showing into my account as over due. Poor service

Never get back to you the water is awful to the point I use a filter because if the white scum in the water I filled out the help support form and still waiting for a reply but I get a message to say my bill is due typical

What's new

Thanks for using our app. We are always looking at ways to improve your experience and in this latest release, we’ve added a new feature to help you check on the status of any known issues with your water.