My Virgin Media

Virgin Media

About this app

If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. In a few simple taps control your account from the palm of your hand, wherever and whenever you like.
You’ll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2

Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.

Ratings and reviews

In the palm of my hands huh? The app is so bad that it advertises itself in the app like they dont know your using the app so it's clearly just linked straight to the Web page not to mention you can't view what you've paid in account credit and 2 different billing screens one saying paid and one saying not paid this is the first month I've used this and I'm considering changing. what company can't process a payment and stop the direct debit if its been paid why is there even a pay early button

Can't access at all won't let me log on as doesn't recognise my email address , the same one they have just used to send documents to . What a joke . Increase in package by 25 % for a lower service . Can't use on demand or playback . Can't access the app... Can't speak to a human veing ... endless loop of text messages telling me to use WhatsApp or log in to the app . Totally disgusted so voting with my feet and leaving

Horrible interface, completely useless instructions and not worth the time or effort trying to find information. Every useful avenue is a duff link or button and their technical knowledge does not go beyond turn it on and off again.