Virgin Media Connect

Virgin Media

About this app

**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.

Take control of your WiFi:

• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password

Get help, fast:

• Find useful FAQs
• Check out installation guides
• Join our community forum

Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app

What you need:

A device running Android 8 or above

*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.

Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

Ratings and reviews

Can't even log into the app on any of my Android devices. Enter my email address, get forced to click an email verification link, then it accepts the verification in my browser, and then when I return to the app it takes me right back to the login screen and makes me do it all over again. I am trying to use the app to check my awful WiFi download speeds to see if I qualify for an extender, Virgin say you have to use this app, but the app is unusable. Very frustrating.

Update: Reply from VM Connect is wrong. You "cannot" pause/remove devices from accessing the Hub 3.0. You can only view the devices you DO have and want connected. How do you disconnect devices old and/or no longer used from the WiFi? This app is useless. You pause devices and a couple of days later, you find that their connection has resumed without you doing it. And, you can't completely remove devices you no longer have and/or own. So, the point and existence of this app is completely lost.

I can't belive how many times it can't find the hub/Wi-Fi pod. You would think an organisation like Virgin would produce something that works. The hub 5 & Wi-Fi hub is a vast improvement on the old hub but the app is still rubbish, also when something goes wrong, like the Wi-Fi pod becomes disconnected and needs to be removed and added again, the app is useless, it takes ages to get it working again and the app software isn't helpful. Takes several attempts to get it working.

What's new

What’s new:

• Bug fixes and stability improvements
• Hub 5 users: Your weekly Smart Security notifications will now show how many network/browsing threats were blocked