WSD Mobile App
4.8star
345 reviews
50K+
Downloads
Everyone
info
About this app
"WSD Mobile App" provides updated water supplies information including water bill summary, bill reminder and water suspension notices (subscription on Large Housing Estates basis is newly added). Users are required to log on using their registered user IDs and passwords for Electronic Services of the Water Supplies Department to access the bill summary or bill reminder functions.
Updated on
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Ratings and reviews
4.8
337 reviews
Charles
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16 May 2023
Not everything has to have an app and this is living proof. It's designed in such a way you can't even auto fill the login credentials with a password manager because it goes back from the login page the moment you navigate away from it. I'm not surprised how badly designed this is considering the wsd website has its login url nested under 3 sub menus as opposed to having a link on the main header. It shouldn't be this difficult just to pay a bill. The lazy copy and paste response, evident.
3 people found this review helpful
Water Supplies Department, HKSARG
16 May 2023
Thank you for the comments. We will consider your recommendations when reviewing the WSD Mobile App.
Chef Rowan
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7 July 2022
This has to be the worst customer service experience I've ever had. I thought that Hong Kong was supposed to be efficient and easy to get things done. I have emailed constantly for taking up an account, but receive no response whatsoever. Even calling the "24 hour hotline" is of no use either. It's not 24 hours. All lines are busy all the time. Stop flossing your teeth in the mirror and popping your pimples and DO YOUR JOB.
2 people found this review helpful
Water Supplies Department, HKSARG
8 July 2022
Thank you for the comments. Please
1. login our WSD ESD website https://www.esd.wsd.gov.hk/esd/preLogin.do?pageFlag=1 and use the self-service related to account matter, or
2. phone WSD hotline at 2824 5000 then press [1, 0, 0] at 8:45a.m. - 6:30p.m (Monday to Saturday) and contact our Operator .
George Wong
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7 November 2020
An app that shows your correct account details. It does not show your correct account balance after 3 months ------ you owe WSD when your payment is all settled.
3 people found this review helpful
What's new
- Minor update in the Water Suspension Notice