MyEskom Customer

Eskom Holdings SOC Limited

About this app

This App provides Eskom customers with self-service capabilities such as account, billing and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited.

Eskom customers can:
- View their electricity account/s
- View the following for a selected account
• Account Balance
• Last Bill Details: Billing Date, Payments Received, Adjustments, Monthly Charges
• Account Details: Name, Postal Address, Email
• Premise Details: Premise Description, Premise ID, Service Point ID and Pole Number
• Bill Delivery Method
- Submit Meter Reading linked to your Account
- Submit Meter Reading Remarks in the event you are unable to read your meter
- Request an Update of your Customer Details
- Change Bill Delivery Method to E-mail
- Provides useful links to credit card payment providers
- Submit a Basic Query

Excluded:
1. Prepaid vending is not included. You cannot buy prepaid tokens via this App.

Note:
In order for you to register and use this App your cellphone number must be up to date on Eskom Systems. For customer service queries, please contact Eskom Customer Services [e-mail] /0860037566.

This application requires an active internet connection.

All access and use of this application is subject to and governed by Eskom End User License Agreement, Terms and Conditions and Privacy Policy available at www.eskom.co.za

Ratings and reviews

I'm unable to access the app as it keeps saying technical error, now how must I log my meter readings as the email facility no longer works and whomever does estimates does not have the ability to correctly estimate as it's always completely over the top. I've uninstalled and reinstalled, I've tried opening a new account and have tried to change my password but nothing works. This is very poor service delivery.

The user interface is very poor, colours of login screen make it very difficult to read & especially to enter data. The font used is extremely small & there is no facility to see your input when typing which makes it hard for the handicapped user. That's only the login screen, as for rest of the screens the lack of any sensible logic to the information screens is pathetic. Finally, the technical performance of system na etc is terrible

Really struggles with App - uninstall and reinstall 100x still struggles. Constant eerror message: Error logging into profile. You even doubt your login credentials and try to reset password. Even that does not work. Cummom Eskom techies - I'm sure running a powerstation is 100x more complex than running an App.

What's new

PAIA / POPIA
Promotion of Access to Information Act (PAIA)
Protection of Personal Information Act (POPIA)

New Functionality
- Log a Bill or Account Query
- Log a General Query Query
- Log an Information Request
- Report Electricity Theft
- Log a Complaint
- Log a Complement
- Rate Our Service
- Track Service request Status