Ignatius Bagussuputra
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There's few to like and a lot to improve, it makes calling BCA customer service convenient, but (1) the app keeps crashing every 5 seconds when on call, (2) incoming and outgoing sounds doesn't work when we're using a bluetooth headset or earphones, (3) the constant notification update is obnoxious which also triggers the smartwatch every second, (4) and switching to other apps also seems to disable outgoing sounds and the CS person can't hear anything. Previous versions seem to work better.
6 people found this review helpful
PT Bank Central Asia Tbk.
14 September 2024
Sorry for the inconvenience. Sir/Madam suggestions and reviews will be used as evaluation material for us in the future for better application development.
Alim Chandra
Usually they pick up very fast. Then just today when i made a call, it was quick, the staff seem to not understand their own products, and when explaining sounds very condescending but when countered by a fact that what he explain isnt available he was "ngotot" and like "listen to me first". ??? So NOT BCA standard. So i got tired, ended the call and give 2 star rating and giving feedback. Tried calling back directly now i wait for a long time and no one pick up. Is this intentional sulking?
PT Bank Central Asia Tbk.
8 October 2024
Mohon maaf atas ketidaknyamanannya Bapak/Ibu, ulasan Bapak/Ibu akan menjadi bahan evaluasi bagi kami ke depannya untuk lebih baik. Dikhawatirkan layanan Halo BCA 1500888 sedang padat sehingga Bapak/Ibu masih dalam antrean. Silakan dapat mencoba menghubungi kembali secara berkala.
Rina Amalia
I can't register my ID, it keeps going send SMS, it wants me to check email, but the verification email never sent to me. Please help how this thing works!
2 people found this review helpful
PT Bank Central Asia Tbk.
18 October 2024
Mohon maaf atas ketidaknyamanan Bapak/Ibu, untuk kendala tersebut mohon dapat menginformasikan detail gambar kendala yang dialami ke layanan X (Twitter) @HaloBCA atau Email halobca@bca.co.id atau Halo BCA Chat: akses melalui www.bca.co.id atau WhatsApp BCA 08111500998 agar dibantu lebih lanjut.