Billiandany Fajar Rosevin
This application should enhance user convenience, not add to their difficulties. Since February 20th, I've been attempting to update my data for JHT claim, but it consistently displays "capacity building." As of now, the feature remains inaccessible, and I'm uncertain when maintenance began. It appears other users are facing similar challenges. Your prompt attention to this matter would be greatly appreciated!
72 people found this review helpful
BPJS Ketenagakerjaan Official
29 May 2024
Yth. Bapak/Ibu pengguna aplikasi BPJS Ketenagakerjaan, mohon maaf atas ketidaknyamanannya. BPJS Ketenagakerjaan terus melakukan peningkatan aplikasi. Mohon dicoba secara berkala dan melakukan pembaruan aplikasi. Jika membutuhkan informasi lebih lanjut silakan hubungi BPJAMSOSTEK melalui layanan 175, Email, Whatsapp atau Sosial media resmi -Ryu
Tona Meisya
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Since Tuesday, the digital card and JHT data have been lost. I checked on Monday and it was still there. It's something I've never claimed before. I tried contacting the CS bot via WhatsApp, and they said they would check and respond via email. Nobody emailed me about this problem. Update: My digital card and JHT data have been lost for four days. I was asked to update the apps, but I still have the same problem! No response from the customer service!
175 people found this review helpful
BPJS Ketenagakerjaan Official
4 October 2023
Yth. Bapak/Ibu pengguna aplikasi BPJS Ketenagakerjaan, mohon maaf atas ketidaknyamanannya. BPJS Ketenagakerjaan terus melakukan peningkatan aplikasi. Mohon dicoba secara berkala dan melakukan pembaruan aplikasi. Untuk kendala lebih lanjut dapat menghubungi Contact Center 175 atau email: care@bpjsketenagakerjaan.go.id. Terima kasih -SY
Jovita Amanda Santosa
When I press the "back" button, I expected to be able to exit the app. What I got instead was the app returned me to the previous pages I've accessed including the input pages! (email and phone insert and PIN verification) After terminating the process and cleaned RAM, I reopened the app only to be asked to log in and get an error of PIN for this account is invalid! Now I can't log in at all! IT Team, please fix this bug immediately. i'm running on Android Oreo 3/32GB. Thank you.
60 people found this review helpful
BPJS Ketenagakerjaan Official
25 October 2020
Mohon maaf atas ketidaknyamanan Bapak/Ibu,
BPJS Ketenagakerjaan terus melakukan peningkatan aplikasi untuk lebih memudahkan pelayanan terhadap peserta.
Jika ada kendala dpt menghubungi Layanan Masyarakat (Contact Center) 175 melalui Telp 175 atau email: care@bpjsketenagakerjaan.go.id
Terimakasih -AM