Cindy Wolph
I LOVE my fireplace!! However, I sometimes have a hard time getting the app/fireplace to connect, even afyer I un-install the app & then re-add it; after I make sure Bluetooth is on & the fireplace has been added as a paired device; after I make sure "location" and wi-fi are both on, etc. THANK YOU!!
4 people found this review helpful
Whalen LLC
6 November 2021
Thank you very much for your review!!!
labchic97
This works great! If you have an issue with it asking to check your Bluetooth you need to turn on your location and make sure you are not using a VPN app to change your location it happened to me and I realized I had the cyber ghost VPN on when I turned it off the fireplace paired with my phone again.
3 people found this review helpful
Thank you very much for your 5-star review!!!
A Google user
Bought this unit about a week ago, assembled and put in place last weekend. Tested using control panel and remote, then downloaded bluetooth app onto S10. Worked great that night. This past Friday trying to use same phone, got message saying the app was built for an older version of Android, check for update - none. No connection to fireplace, ensure bluetooth is on. So far no help from customer service. Ideas, please?
5 people found this review helpful
Whalen LLC
12 January 2020
We have released a new version that addresses the issues with android v 10. Please download the new version
and we apologize for any inconvenience we may have caused. Thank you.