![](https://play-lh.googleusercontent.com/a/ACg8ocIM-7PTDKhforjfYuL37ZWjCQ3lNy7KfhxvDIkqgNIuA_3evA=s32-mo)
Maya Maya
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I often have issues with the connection. It can happen several times in a month. When there's a connection issue both while using mobile and laptop, connection isn't as good as my XL mobile data it's far much better, stable, and rarely has issues. The app is not better, errors, super slow. What's more disappointing is the Customer Service experience. Worst I've ever had. They're robotic, just use emplate, not detailed, not own the prob. Never make any follow up, not to mention go extra miles.
48 people found this review helpful
First Media, PT Tbk
3 August 2023
Hi First People terimakasih atas respon nya jika ada pertanyaan atau keluhan seputar layanan kami bisa di sampaikan melalui http://bit.ly/FirstMedia-support dan untuk melakukan cek billing atau status area bisa di cek.firstmedia.com
![](https://play-lh.googleusercontent.com/a-/ALV-UjVeWxSgiawIfIGzHUB4bpKCNEoLyzfRnNWkmRdjjnx4cTtEosL1=s32)
Nathluss Exe
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The wifi sometimes dissapear,which is making me frustrated, disgusting, the website is also very slow like how do u hire somebody for this. edit : 6-30-2024 I don't know how/why i got packet loss, i've tried refreshing the modem, replug it more than 3 times yet it still has packet loss, it even increases the packet loss... please fix this as fast as possible (tmrow) still has it
![](https://play-lh.googleusercontent.com/a/ACg8ocKrLujeYNFyvW__5JLRbrWPkLn_bj156TBnwMQ98yvOOEeUIg=s32-mo)
Pandji Caesar
The app is useful but the internet connection has too many problems and often on and off. Its very difficult to watch a streaming until the end of the movie without interference because the internet will stop at anytime every time
1 person found this review helpful
First Media, PT Tbk
24 June 2024
Hi First People, terima kasih atas responnya. Jika ada pertanyaan atau keluhan seputar layanan, mohon dapat disampaikan melalui http://bit.ly/FirstMedia-support. Kemudian, untuk melakukan pengecekan tagihan atau status area bisa dilihat melalui https://cek.firstmedia.com.