Sri Hari Pandram
I’m extremely disappointed with this app and the customer service! Despite making my internet payment *before* the due date, my connection was deactivated. I’ve been trying to reach support since morning, but no response and no way to get help through the app or any other channel. This experience is incredibly frustrating. If you're going to offer an app for support, at least make sure it works when customers need it!
7 people found this review helpful
Hathway Cable & Data Com Ltd.
25 October 2024
Hi Sri Hari, We apologize for the inconvenience caused. We would request you to please share your Customer Account ID or Registered Mobile Number and City on centralhelpdesk@hathway.net and we will get in touch with you shortly. Thank you Hathway Customer Support Team.
Supriya Singha
Worst service everrr, they also say false things to make us recharge immediately so that once we do the recharge they don't deliver what they were supposed to!! I've been trying to contact the customer support but no way I'm able to reach them neither through toll-free number nor through the app, they just disconnect me from everywhere and fun fact they keep reminding about plan renewal!!
15 people found this review helpful
Hathway Cable & Data Com Ltd.
22 October 2024
Hi Supriya, We apologize for the inconvenience caused. We would request you to please share your Customer Account ID or Registered Mobile Number and City on centralhelpdesk@hathway.net and we will get in touch with you shortly. Thank you Hathway Customer Support Team.
JUI MOREY
This app does not provide any feature to close hathway connection temporarily or permanently. And their call center executives just keep on calling you for renewal even after you have mailed them for account cancellation permanently. Even if you explain them on call they just say yes yes and keep on calling everyday like nuts
Hathway Cable & Data Com Ltd.
29 October 2024
Hi JUI, We apologize for the inconvenience caused. We would request you to please share your Customer Account ID or Registered Mobile Number and City on centralhelpdesk@hathway.net and we will get in touch with you shortly. Thank you Hathway Customer Support Team.