Sasha P.
When the app works, it does what I need it to, and I don't have many complaints, aside from the slow load time. But the app has a habit of crashing or saying "We cannot display your information at this time." These have been issues since I downloaded this app years ago (I believe back in 2017). The second issue about not being able to see my bank information can last hours, sometimes days. That's a huge problem when I need to see my funds and am not near my computer. Please fix this issue ASAP!
A Google user
This app is terrible! I love the bank, but this app AND the computer access crashes at least once a week. Meaning you can only see how much is in your account by calling in. A bank of this size should not be having this problem continually. This has been going on for 6+ months. Very frustrating! Has left me in a situation where I didn't know if I had enough money multiple times.
2 people found this review helpful
A Google user
This used to be a great app. The latest version, however, is much more difficult to use when it comes to depositing checks. It's very hard to get it to focus the camera on a check, and it constantly rejects images for no reason. It can be faster to actually drive to the bank and physically deposit your check, defeating the whole purpose of this app's check deposit feature. I would like to see it reverted to the way it was previously as this is the opposite of improvement.
10 people found this review helpful