Just Me
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Transaction alerts used to be delivered immediately. Now it takes several DAYS to receive an alert. The option to select push notifications cannot be enabled for some reason. It says to "download the app." Please resolve this issue. Update 09/2022: Push notifications were abandoned. I've learned to live without the feature. Now, there is a device that I want to revoke access to, and the bottom menu is blocking the "REQUEST CODE" button. Update: 02/09/24: App is a complete mess. Buttons are gone.
10 people found this review helpful
Firstmark Credit Union
12 February 2024
We are sorry to hear about your experience when trying to remove a device. We'd love to have the opportunity to address your issue. Please email us at DigitalSolutions@firstmarkcu.org with your contact information and the best time to reach you. Thank you!
Nathan “Rajine”
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App has been great for quite some time. No issues until latest update (5.6.18). App won't accept my credentials. The same credentials that my browser accepts. Wouldn't let me reset password via app. Issue remaining after a app storage clear and reinstalling. Otherwise, it's been great. I'll be using my browser until it's fixed. *edit* App has been patched and is working smoothly. Thanks for the update and support. Cheers.
10 people found this review helpful
Firstmark Credit Union
29 September 2020
We apologize for any inconvenience this may have caused and appreciate the 4-star review! Firstmark Credit Union strives to provide the very best mobile and online experience. Your feedback is important and beneficial for us to continue to make improvements, thank you for taking the time to rate us.
A Google user
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App is nice to have on your phone for quick access to your accounts. But I hate that I have to login 2 times or more just to get in 😠. Sometimes the app just stops working due to "Errors" and I have to go thru the website to access my account. If the app keeps making it hard for me to login then I'll just delete it and go thru the website from now on
4 people found this review helpful
Firstmark Credit Union
6 May 2019
Hi Mr. Villarreal,
We apologize that you are experiencing issues when attempting to log in. We'd love the opportunity to address and resolve your issue. Please email us at DigitalServices@firstmarkcu.org with your contact information and the best time to reach you. Thank you and we look forward to speaking with you!