A Google user
I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.
2 people found this review helpful
Fave Group Pte Ltd
25 September 2018
Hi there, thank you for your honest review and we are sincerely sorry for the inconvenience that you have encountered. You may write in to our live chat support team or hello@myfave.com for our agents to further look into your fave account for further assistance and clarification on the issue faced. Thank you and have a good day.
Penzz Penzz
Super angry with fave service. I have send video to tell your app got problem (after request update d), it not allow customer to key unable to key contact number to login, still ask screen recording how is it... Can't you just take your initiative to use any android phone to try at your side?😡 I have try different model also same problem, obviously is a common issues
Fave Group Pte Ltd
14 September 2024
Hi Penzz, we are sorry to hear that we did not meet your expectations. Rest assured, we are reachable via email at hello@myfave.com, and you can share with us in detail so that the team can better understand your concerns. We look forward to hearing from you. Thank you.
R. Poh
- Flag inappropriate
- Show review history
I want to use the app. I like to use the app to pay. But when I whip it out, I have to click on hundreds (more like 2 or 3 popups) before I can actually pay. Why must I inconvenience others to wait for me to pay? Are your Ads that important? (Update: deleting this app. They pretend to let you pay and BAM ads! Can't u place ads in another place, not when people queue behind u and u trying to pay?)
4 people found this review helpful
Fave Group Pte Ltd
31 July 2024
Hi Rei, we are sorry to hear that your recent visit to Fave app did not meet your expectations. Rest assured, we are reachable via email at hello@myfave.com, and you can share with us in detail so that the team can better understand your concerns. We look forward to hearing from you. Thank you.