ASD Mobile

Answering Service for Directors, Inc.

About this app

Want to remain vigilant of your funeral home’s communications without sacrificing your freedom? Not a problem! With ASD Mobile, you can join into calls real-time to help families in need of instant help. Every call answered by ASD is categorized on the app. Clients have instant access to their messages with just a quick tap. Listen, read, redispatch and respond to messages, control your outgoing Caller ID, change your on-call preferences, update service information, handle online chats from your website and more, all from the palm of your hand! Send and receive text messages using your funeral home’s number as the outgoing Caller ID. Join over 20,000 funeral professionals who use the ASD Mobile app every day.

Please note that this app will only work if you are a current ASD client. During login, you must enter your cell phone number that is uniquely associated with contact on your ASD account.

The ASD Mobile app was created to complement our company’s empathetic answering service. Family Owned and Operated by the Czachor family, ASD is the only answering service in operation exclusively serving the funeral profession, working with more than 9,000 firms. ASD is dedicated to creating communication solutions for funeral directors with an entirely new class of answering service.

In 2012, ASD Mobile was recognized as the winner of the NFDA Innovation Award. ASD received the NFDA Innovation Award again in 2015 for developing our patented MobileFH™ app feature. While no other company has received the NFDA Innovation award more than once, ASD has now won this prestigious award four times.

Ratings and reviews

In the app settings there are "notification categories" named after the sounds in the app I want played during Urgent and Death notifications. In the notification categories you can only select phone sounds, which are played instead of the actual app sounds. Despite having notifications on, for both my app and phone, and checking to make sure it can run on data, battery saver mode, etc., the app still won't give me notifications when an Urgent or Death call come in.

**Update** app was fixed. Company called me and addressed the issue and all is well!**Update** So it won't let me log in and gives me different characters when I do try to get in. I have cleared the cache, uninstalled and reinstalled the app, even emailed you the problem. So I'm hoping this catches your attention and maybe fix the bug. It isn't just my phone, it is also happening to my co-workers as well. Please fix! Otherwise, it is a great app.

I have had this app for three years, and gone through three different phones in that timeframe. No matter what model I have, the app resets my notifications sounds to "none" on an irregular basis. I have weeks where I'm resetting my notifications any time I'm on call, and weeks where I don't have to touch it. This has happened for the full three years that I've been using this app. Aside from that, the app keeps good records and the agents are very detailed

What's new

Minor fixes to push settings.