Didi Lala
Took me couple of times to finally get my order, the 1 time it just froze every time i click on the pay button and there's a pop up notification that said combo isnt exist at this time, blocked, cannot redeem coupon when i wasnt even used a coupon and the combo still available bcs on my 3rd attempt i finally can proceed to the payment. Also the 1st attempt was cancelled by the app after the froze when i click pay it just cancel itself(?), the 2nd order just gone after the froze when i click pay.
10 people found this review helpful
PT. Sarimelati Kencana Tbk.
15 October 2023
Hi, Didi Lala! We do apologize for the inconvenience, the suggestions and comments submitted will be taken as reference for our service improvement in the future. Hopefully we can provide a better service. Thank you.
abe ace
the new version are frustating. even though the UI are revamped but the its still confusing and failed to load payment method, it's just display a blank page so i can make a payment and cannot redeem my slice points.
PT. Sarimelati Kencana Tbk.
25 October 2024
Hi, abe ace! We do apologize for the inconvenience, please submit your phone number through email customerservice@pizzahut.co.id, so we might be able to help you solve the issue. Thank you.
Victorio R
Somehow suddenly for the last few months i can't place order to my favorite restaurant anymore, it just direct my order to nearest PHD that much further from my favorite restaurant without even giving choice like it used to be. And the menus that i want are only available on the restaurant, not on PHD at all. Other thing is: do you realize that on Inbox tab, the edit/delete button on the top right are just straight up useless? I have to delete every single messages there one by one. Not cool.
4 people found this review helpful
PT. Sarimelati Kencana Tbk.
17 June 2024
Hi, Victorio R! We do apologize for the inconvenience, PHD and Pizza Hut used zone system for delivering that caused the coverage area was restricted. the suggestions and comments submitted will be taken as reference for our service improvement in the future. Hopefully we can provide a better service. Thank you.