![](https://play-lh.googleusercontent.com/a-/ALV-UjXBiaOWo4iZBU46lC-tF1jY4RHBL1Agw6RdP16f2cX1VDk2w5koqw=s32)
Maria Vahuri
I find the slogan "download & get 30€ free" to be misleading. I have never had a company "verify my cc" by actually taking money, usually they book & release and 1-2€ max. The slogan should have been "load 5€, ride for 35€". Otherwise it is fine. I had issues with app charging me money although it still showed that i had credit left, contacted the customer support and got a fast response and money back. Misleading credit isn't a good start for such a small market with so many competitors.
10 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUa_x_wmtuKWkLGjtnaSxi55i_apcBXRjk_JCCB_YB_ksSB0wVBJA=s32)
Edvin Klimentic
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I had issues with app as it would not process my card from Samsung S22, due to some issues with the app. However, app did charge me day pass 6eur, but I was refunded few days later after contacting the support. Very helpful and to the point customer service via email. I wish they fix the issue with payment on certain phones as I would love to use ryde in future.
Ryde-Technology
26 September 2022
Hi there! Hope you're well, and sorry to hear about this. This sounds like something you'd definitely be refunded for - would you be able to send an email to support@ryde-technology.com and reference to support number #35622, so we can help you out with this? Rest assured, we'll also look into the technical issue.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXTnFp4F4K5BveI-UbOg6K8eCcODR-Z3URSYwQ3-dOAESfok4Zx=s32)
Marie Berget
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Ended my trip, sent the picture, everything was fine. The money for the trip goes out of my account. 30 minutes later I get a notification that I have a ride that is still going. Quickly end it AGAIN, and now they take another payment of my account from x10 more than the original trip.
3 people found this review helpful