![](https://play-lh.googleusercontent.com/a/ACg8ocJgHDyQxLZ6-LhG1_42AbrMneYBBXkOb_7cJ8wh10yNL7N5Bg=s32-mo)
Nathan Burns
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Tried to create an account, but the password apparently must be either 8 OR 64 characters according to the displayed error, but it also seems to only display that error no matter what hidden rule you ciolate so who knows. App also just crashes when attempting to login, so its just unusable. Update I suspect their email validation is broken, created a second account with just a change of email address and it stopped crashing.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVFoI4MF_a6v_FCz6mF66Y14V1FEsOsE4xFKJVelpw7seBJMDPh=s32)
Jimmy Chau
The app is unable to start a charging session at Shell Recharge stations. At one level 2 charger, it gets stuck at "Authorizing" and the station never seems to respond. At another CCS charger, the first time, I got a charge equipment error, and retrying, I got a "Card authorization failed". Fortunately, I was able to use the Chargepoint app (with the same card at the same station) to start charging. Instructions on whether to plug in vs authorize first are also unclear.
8 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocLHt58JTqsLJixFbDi3T_KoBP346-zPbNYOp8UC_Lt4qTMqHQ=s32-mo)
Fred K
I've spent 45 minutes installing and un-installing Greenlots on my Android Moto G7. 10 minutes of that was with there phone support. When I open the app, it states it's downloading the offline maps. Then it pops up a window and everything disappears. I open the app again, and while it's hourglassing the maps info, I can click on the three lines, and see that I'm logged in to my account. Then the maps install fails again. I am uninstalling it on my phone. The web version works fine on my laptop. Just fyi to all.
12 people found this review helpful
Shell Recharge Solutions
7 February 2022
Hi Fred, that doesn't sound right, can you give us more information at appsupport@greenlots.com so that we can investigate? We would love to resolve any issues you may be facing with our app on your device!