A Google user
There should be more info on what the app is for and how to use it. Once you get the hang of it it's great, but for new users it can be very frustrating. It should be stated that you cannot buy tickets from app (it's not that obvious). There is a demo mode, but a detailed slideshow would be better. On the Notre Damme sign it says that the app is called JeFile but the app store shows DuckTheLine which is very confusing. There should be more info on what the time slots and deadlines mean.
6 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
The app asks for location + Bluetooth, then only starts scanning ('searching for lines near you'). It doesn't find anything, although I am standing right next to one. Then it suddenly crashes.
3 people found this review helpful
The app does not request Bluetooth unless you join the line which requires bluetooth or you launch the demo mode. Sorry for failure, we will invistigate that.
A Google user
- Flag inappropriate
- Show review history
Did not work. We booked an 11-11:10 slot with this app. Opened the app when we arrived, and there was no indication that we'd booked anything -- so of course we were not allowed in. At 11:10 the app generated a message saying we missed our time. Very disappointing. So we just used the kiosk for a (much) later ticket time.
2 people found this review helpful
Sorry for this issue. In settings, you have an access to the history of your reservations. You could have shown this to the agent. Please, send your registration parameters to us so we can trace what happened (on contact@jefile.fr)