
Paul S
Unbelievable. New version, enforced update is no longer compatible with my phone. Don't give me that bs that this is for my security, Three. It is not my fault if your developers are incapable of keeping an app safe on android 10. Unbelievable. No app, no Top-up. Site won't connect either so I've had it. Goodbye Three from a customer for over a decade.
7 people found this review helpful
Three Ireland
14 August 2025
Hi Paul, thank you for bringing this matter to our attention. We understand its impact and are actively working to provide you with an update asap. We appreciate your patience and understanding as we investigate further. In the mean time you can access all My3 services through My3 web.

Bruno Ambrozio
Terrible UX. Authentication with Google results in "This request does not comply with Google's 'Use secure browsers' policy (...)". Pay with Google Pay doesn't work. Also, attempting to access My3 website from browser when without credits doesn't work. It keeps reloading the home page, so I can only yopup when in a Wi-Fi. It's a really, really bad app and website! (btw - not new, years like that!)
4 people found this review helpful
Three Ireland
28 August 2025
Hello Bruno, we are sorry to hear about these difficulties you have encountered. If you could please send some additional details to DigiSupport@three.ie & our technical team will be able to investigate further. We look forward to hearing from you.

AndreaW
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every time there's an update, it logs me out of the app and for some reason never remembers my log in details. when prompted to yet again change password, it doesn't accept "ones already used". it's stupid and annoying. not good to work with either. all in all I'd rather do without it.
Three Ireland
18 August 2025
Hi Andrea, sorry to hear you're facing issues being logged out of the app. We've recently added a new biometric feature for a more secure, seamless login experience. To enable this, select 'Use Touch/Face ID next time' on the password screen. For further assistance, please contact us at DigiSupport@three.ie.