ecbo cloak

ecbo Inc.

About this app

ecbo cloak is a sharing economy service app for luggage storage, which connects "people with luggage" and "shops with space to store luggage."

There is no more need to look for a place to leave your luggage, or to carry them around with you.

Simply search for a convenient location, make a reservation and store luggage in a variety of shops and facilities, such as cafes, hair salons, post offices and counters inside train stations!

Available Locations:
Major cities in all 47 prefecutures in Japan!

When to Use:
-traveling and exploring
-events
-business trips
-before hotel check-in and after check-out

Features:
-able to store large size luggage that do not fit in a locker (strollers, sports equipment, instruments, etc.)
-able to store for more than one day (availability differs per shops)

Basic Price Plan:
-Bag Size (longest side below 45cm): 400 yen per day / luggage
-Suitcase Size (longest side 45cm and over): 700 yen per day / luggage

Payment Method:
Credit Card

*Exception: "On-Site Payment avaialble in some shops. See shop details for info.

Ratings and reviews

App wouldn't let me create a profile. Once I did this through the web and logged in to the app, it demanded a phone number before letting me navigate anywhere else. When I entered my Australian phone number it sent a OTP to my mobile, which I obviously can't receive as I'm currently in Japan, and I'm using a data only eSIM. Turns out I can't use the service at all. Wish I hadn't wasted so much time trying.

Edited: received good assistance from customer service for my issue. Very helpful. Price is listed, but when checking out you are charged more without any warning. Customer service claims that pricing has changed, but the info in the app has not been updated.

SMS doesn't reach American phones , can't validate account , won't accept cash. Poorly coded app. Even if SMS reaches your phone the code is not accepted and page errors come up destroying your travel experience. They probably expect you to validate and create accounts in your home country. Poor design, customer- unfriendly.

What's new

Thank you for using ecbo cloak!
We made a few updates and fixed small bugs to make your luggage storage experience smoother.
We read every one of your reviews! Improving performance one by one, so please stay tuned :)
Travel light with ecbo cloak!