The ideal CRM realized by Flex CRM.
Management strategy to strengthen relationships with customers and improve profitability
Simple realization of the four perspectives of CRM.
The main functions provided by FlexCRM are as follows.
Customer management
・ Creation and maintenance of customer ledger
・ Management of access authority to customer information
・ Contacting business partners
・ Introduction of customer information, etc.
marketing
・ Web form
・ E-mail newsletter
・ Management of leads (business card information, etc.)
・ Event, seminar, advertisement management, etc.
Sales support
·aim setting
・ Automatic tabulation of achievements and automatic report creation
・ Schedule management
・ Daily report
・ Matter information and process management
・ Action plan support using maps, schedulers, etc.
customer support
・ Customer support
・ Correspondence history
・ Purchase history management
・ Deadline management
・ Profit management by customer
・ FAQ
・ Call center, etc.