![](https://play-lh.googleusercontent.com/a/ACg8ocKbohSiu2fIAW0ov7wp-ucwSsenzT6fTwaYtsiW7jC_9-lS-Q=s32-mo)
Judith Sedgwick
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This is rubbish they took 2 payments & now I can't afford to pay my bills or food. Absolutely horrible app do not trust this app. God knows why I trusted this company in the 1st place have to go without until Monday & that's if I can sort this out. I'm so angry. Should have read all the bad reviews before trusting this robbing company. As for getting in touch with you & Allpay it's what I did all morning. Got nowhere. I'm expected to get my £500 back in up to 5 days. Typical, quick to take thoug
Hello Judith, we are sorry that you are having problems and are keen to sort this out for you. Please could you either phone us on 0330 1359512 or e-mail us at enquiries@allpay.net and we will get this investigated and resolved for you straight away. Richard
![](https://play-lh.googleusercontent.com/a-/ALV-UjXiMLIbBZgLjCgc7u9RYTT5lESK9lYnS2T0Wr91zg9jbVJu3c9g=s32)
GLEN LAXTON
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It used to work, and now it hasn't for months, impossible to pay rent via this app, also the web site does the same thing this month, so much security that it has become unusable?, always asks for the card user approval....but nothing happens untill an error message. I think all the one star reviews say it all....not fit for purpose 01/05/24 Edit It now would seem the app is working as it should and how it used to, have paid my partner's rent for two months on the trot without issues.
4 people found this review helpful
Hello Glen, Thank you for your review. We apologise for the problems you are experiencing. We want to resolve this for you. Please contact us free on 0330 1359512 or email us at enquiries@allpay.net quoting CS1006 as your reference and a member of the team will be here to help. Richard
![](https://play-lh.googleusercontent.com/a/ACg8ocK7QSkBjewFvgqTYnpZeLtrLsOBraGdw8bxT2xjgdK9qNb1ow=s32-mo)
lee Butler
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The last 3 months when I have tried to pay my rent it comes up saying the app can't verify my card details and to check with my bank to see if payment has been made. I have used the app for the last 7 years. Today I tried to pay my rent and approved the payment via the bank but it still didn't work. Is this app past its sell by date. I have asked my housing provider to set up a direct debit
2 people found this review helpful
Thank you for this feedback Lee. We are sorry for the issues you have been experiencing. We would love to try and put things right for you, could you please send some additional details about the error message you received to enquiries@allpay.net. Any specific information you can share would be greatly appreciated. Richard