Chad Hartstrom
The app is decent, average, for the most part. Definitely needs dark mode and could use a more aesthetic UI. The biggest issue imo is the mobile deposit. It's a crapshoot on whether it will work or not. It seems to be in a constant state of updates, unavailable, or flat out not working. Very poor in this regard and a financial liability if you rely on working financial tech in this era of banking. That being said, WSECU is one of the better alternatives to the big 3 of banking.
WSECU Digital Banking Systems
3 June 2024
Thanks for your genuine review of our mobile app, Chad. We value your thoughts here and will be sure that this feedback gets to our digital team, as your feedback ensures we are heading in the right direction. You're also welcome to submit feedback to us directly anytime by using the +FEEDBACK button in the bottom right corner of our website.
A Google user
Nothing but problems. This app is not favorable to the old one and since the did a big update to online systems,.I haven't been able to use my finger print and today it won't log in at all. Nothing is up to date. The way it take pics of check is just weird. It squishes them ans makes it nearly impossible to read. Making depositing them very very difficult. My phone is not even a year old.
13 people found this review helpful
WSECU Digital Banking Systems
1 April 2020
Thanks for your feedback, Mandy. We're so sorry for the issues with logging in and mobile deposit. Have we chatted over the phone yet? If not, please do give us a call so we can help determine why this is happening and find a solution. Once we get through the adjustment to the new experience, we hope the updated app will grow on you.
Jerome Jaeger
Most of the app is fine and easy to work, but the deposit is the worst I've ever seen. It never seems to be able to read a photo. The old apps photo had no issues. And yes I have the updated app and yes my OS is up to date. The deposit part has been horrible from the start but today it won't work at all. And now I get to drive all the way into town just to deposit a check.
3 people found this review helpful
WSECU Digital Banking Systems
15 December 2020
We appreciate your honest review, Jerome, and want to get mobile deposit working for you. Please call us so we can collect information from you to report the issues you've encountered. Until mobile deposit is functioning on your phone, perhaps you have another device in your household you can give a try, such as another phone or tablet.