![](https://play-lh.googleusercontent.com/a-/ALV-UjUfGQLUfS44-dM9Pr6RjeEJPWHbs-Lm5o_4bSoEqHnQAcuqyJZP=s32)
Rowland Eturma
So who's the brainless app developer who came up with the brilliant idea of the App Key system on this App? Once you reach the part that says, 'activate appkey', there's no click or scroll option that you can press and you're left with nothing to go on. Just brilliant. What a waste of time! You should have tested this before putting it out!
66 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
10 July 2024
Hi Rowland Eturma, we're sorry for the inconvenience. A customer representative will be in touch within the next banking days to address your concern. We have created a case under Pla20240710-164100EAP. You may also send us more details about the issue in our official Facebook page using the ticket number provided. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjU-qrH87z9uLH1-WNg2GewnbZ07wls_LNBHRGD7z-cQzFl9Xp0a=s32)
Reynold Madeja
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It's just really frustrating when you are trying to transfer money to a different bank and you cannot receive any OTP's at all. No matter how many times you resend it to get a code, nothing is happening. I tried clearing the cache and data, and it was still the same. I had a good signal reception. I uninstalled and reinstalled it again, but still the same shooot I'm really frustrated with your app, Please do better. You're already behind with other digital banking applications periodt.
92 people found this review helpful
Metropolitan Bank & Trust Company (METROBANK)
9 June 2024
Hi Reynold Madeja, we're sorry for the inconvenience. A customer representative will be in touch within the next banking days to address your concern. We have created a case under Pla20240607-172800EAP. You may also send us more details about the issue in our official Facebook page using the ticket number provided. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWMGm7kRgiwEdvut25X7sDWV6eytdHcNcalynobGSVSPdl9mA=s32)
Marco Rivero
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What a waste of time for an upgrade. At least try to test the app before launching! Very inconvenient 😤 -Edit: thanks for calling, but next time please allow us opt in first if we want to discuss over the phone or not. Btw, just like the other comments here, I tried logging in to the new app and I did not receive the OTP to validate my account. Edit: it's getting better
Metropolitan Bank & Trust Company (METROBANK)
9 July 2024
Hi Marco Rivero. We apologize for any inconvenience you may be experiencing with the new Metrobank App at this time. We've taken note of your ideas and suggestions and we will relay this to the team as we continuously improve the NEW Metrobank app. This is valuable to us as we continuously work to improve your experience. Thank you.