Edan Ray (of Sunshine)
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It logs in then shows an error "you do not have permission to access this page". After that I get to the home page, a pop-up asks what country I'm in but the OK button doesn't function to get past this screen. So on Android, the app seems to be broken right now. UPDATE: I input my address on the web page so the pop-up no longer appears. Still get the error when I log-in, once I exit that I can access account but downloading courses doesn't work. The PDF, kindle, word buttons...none function.
3 people found this review helpful
The Open University
9 December 2020
Hi Edan, We 're really sorry to hear you've had log-in issues. As long as you have an OUCU this should enable access. Would you mind trying to log in again to check if it's not a blip? If the same issue occurs, please contact the OU Helpdesk on ou-scdhd@open.ac.uk. We hope you're able to get logged in as soon as possible. Best wishes, Veda
kas k
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Not really sure how to rate this app. It worked fine until now that I'm on holiday in Europe... now it constantly asks me to log in, and even when I do, loops back to the login page... Very disappointing given I downloaded it for "on the move"... cannot use it at all. ***edit: somehow i fixed this issue in December but it started playing up again this week. I noticed that the login would auto fill (authenticator), and loop, so I manually reentered my username and password; the app works again.
15 people found this review helpful
The Open University
5 January 2022
Hi Kas K, Sorry to hear you are experiencing log-in loop issues. We haven't been able to recreate this, however we'd like to investigate this further. If you're able to email our Helpdesk on ou-scdhd@open.ac.uk with details of what is happening along with your device and app version we can look into this. Many thanks, Veda.
Clive Bennett
Worked Ok two days ago, shortly after installing. Now, on the login page, after entering correct credentials or using autofill, it simply refreshes the page, clearing the fields, and makes you start again. You can do this ad infinitum! No error messages or problems displayed. Currently not worth the trouble if you're relying on it. Should be a good facility but the basics aren't working, I'm afraid. No login = no app. Going in via web pages, same credentials obviously, works just fine.
26 people found this review helpful
The Open University
23 March 2022
Hi Clive, Thank you for letting us know. We think we’ve found a solution to the login issue you've been having. Using autofill for your username and password can cause this issue, so entering your login details manually should fix the problem. If you're still having issues, please email our Helpdesk ou-scdhd@open.ac.uk & we’ll investigate. James.