Gusman Dharma Putra
Since I install new updates and new UI, the response of the app is very slow and unbearable. Sometimes, I cannot read the full page of Display Cover content. I already pay for subscribtion, but the experience that I have like a free reader. The previous version of the app was much better and plausible.
12 people found this review helpful
PT Info Media Digital
18 May 2024
We apologize for your inconvenience in using our latest version of the news apps. We share your frustration and are working around the clock to fix the bugs. Apparently there are some unforeseen database integration issues that we need to resolve before the apps can run smoothly. We advice you to temporarily access our premium content on our web
Gabriel Adam
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I wondered why I still have to watch ads in the new version even though I was a premium user? Is this intended functionality or a bug? Granted, it only appeared on the front page, and interrupted my reading IF i was currently reading any link from there. It didn't appeared while reading 'Topics' or 'Exclusive' sections. Care to clarify? Edit: apparently it is a feature. The ads appeared on articles from the website tempo.co How annoying. You'd think by being premium one could be ad-free
15 people found this review helpful
PT Info Media Digital
17 March 2024
Dear Mr.Gabriel Adam we realy sorry for your inconvenience. For the problem that you have we will tell to our team to fix it. once again we realy sorry for your inconvenience
Angga Hadi
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Payment / Subscription journey is complicated. CS ensured that subscription will be active for all device, in fact, it is not. You make customer highly anxious. Web CS reset/ auto close in less than 3mins being away, so you gotta make sure you pay premium attention when you complain. Even when you're premium, you're not allowed to take screenshot of your app content. You can't print article either because it's protected (you can "print the title and the link" smh).
58 people found this review helpful