Dave Hirst
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Lose 2 stars because of the mydrive function. Sometimes doesn't record trips and not very accurate for the milage when it does. Also it seriously depletes my battery because it's constantly got my location. It needs to be a lot more intelligent by only getting my location when detecting fast movement. The phone lost 30% once overnight and it was this app that caused it according to the battery in settings. It even tracks my location when set to only when app is being used. Stayed on for ages
1 person found this review helpful
We're sorry about the MyDrive issues. We understand the frustration with trip recording and battery drain. We're working on optimizing location tracking for better accuracy and efficiency. Please contact our support team at https://www.aviva.co.uk/help-and-support/contact-us/email-enquiries/myaviva-support/ for assistance ~ Aviva Social Team
Stephen Adams
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It's getting worse.... No map or breadcrumb trail on the journeys screen AT ALL now. Registers my bicycle rides STILL. Registers phone distractions when you've parked, switched everything off, walked to a shop and use your phone in that shop. Sometimes you can't move down the screen to get to the 'passenger on this journey' option, so that it can be deleted. Zero stars for MyDrive. Other aspects of the app are fine. Fingerprint login is hit and miss. Tells me my login details are invalid. How?
11 people found this review helpful
Hi Stephen, thanks for taking the time to leave us a review. The app is undergoing technical improvement. In the meantime if you'd like to discuss the functionality of the app, please speak with the team here 👉 help.online.aviva.co.uk/contact-form. They'd be happy to answer any questions you may have.
Simon Burrows
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App says the password is wrong when the fingerprint login is activated, so I type in the password; it's happy for a few more logins, and then I get the same message again. MyDrive doesn't record all journeys and adds a few random ones of its own (and, yes, my phone is with me, and I don't change any settings). Once I am logged in, the app works OK in the sense I can look around at things fine, but the logging in issue is very frustrating. Since activating MyDrive, I get high battery drain
2 people found this review helpful
Hi Simon, thanks for feeding this back to us, we understand technical issues can be troubling.
The team are always looking for ways to improve the app, please look out for future updates.
In the meantime, if there's anything we can do, please reach out to out customer service team via the usual methods.
~ Aviva Social Team