![](https://play-lh.googleusercontent.com/a/ACg8ocIXR_7WBrutl8H5IYdknGY-ZN-hMJsHmXgGuk5sQ46orpXizQ=s32-mo)
Joanne Austin
This card fails every time I try to top it up. I have to call the help desk, they check it and tell me they have fixed it. When I use it, it works, until the next time. It frequently says my password is incorrect, it cannot complete transactions, or it has no record of my account. App or website, fails every time. The people are helpful.
MasterCard Prepaid Mobile Apps
2 July 2024
We are sorry to hear of the difficulties you have experienced. We strive to provide you with the best possible service, and where this does not meet your expectations we would like the opportunity to investigate this further. Please email us at prepaidmgmt_cardservices@mastercard.com with the specific issues you were experiencing.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUuRxEw6pSCi7GYjAYBW9OZQaIIqHG0WYH6SKP0g6UnbPOc8rWZbg=s32)
Watson “Watto351” Ian
Absolutely useless, it crashes everytime you attempt to scan your bankcard to transfer money, it continuously sites error messages. I spoke to the card support 5 times, and they had no idea how to fix it. They just kept telling me to use the online platform because the app doesn't work. Avoid this card. There are plenty of good options out there, but this is not one of them.
1 person found this review helpful
MasterCard Prepaid Mobile Apps
2 July 2024
We are sorry to hear of the difficulties you have experienced. We strive to provide you with the best possible service, and where this does not meet your expectations we would like the opportunity to investigate this further. Please email us at prepaidmgmt_cardservices@mastercard.com with the specific issues you were experiencing.
![](https://play-lh.googleusercontent.com/a/ACg8ocKKi-GQd8FqNrR-3mjlcFLmhnIaRt2t4y8EkgT1Obqp-yzLRw=s32-mo)
Christie Fourie
Effective app. Updates immediately and gives good feedback. I enjoy using it.
MasterCard Prepaid Mobile Apps
2 July 2024
Thank you for taking the time to leave us a positive review. We hope you continue to enjoy the benefits of your Cash Passport card.