David Jones
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Primarily wanted to use mobile deposit. Does not function in dark mode on Android. TURN DARK THEME OFF FOR MOBILE DEPOSIT. Only after my second inquiry was this information disclosed so service is inconsistent and it depends on who you get. This limitation should be front & center in some sort of documentation since 2 years of previous reviews tell me it's a common issue. Had to uninstall/reinstall App after making this change. Cumbersome, since I really like dark mode. They really need a Biometric login option. I have difficult passwords and ALL of the other financial Apps I have contain this feature. Decent start but it could definitely use some improvements.
13 people found this review helpful
A Google user
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Terrible app. I had to download this hunk of junk when United bank went paperless. It seemed okay at first, but the thing has more problems than it's worth. I can't even get the mobile deposit to work as it doesn't even show I've taken a photo. When I sent a message to the bank about it, they gave me the check to make sure it has permissions, etc. and then they suggested I reset my entire phone - for 1 app that is the problem. Everyone I know hates this app and has problems with it.
8 people found this review helpful
Carmen Eller
Mobile deposit has stopped working (Android 10 device)! This is very important to us because we moved 2 hours away from the nearest United Bank location and decided not to change banks since we could still do pretty much everything on the mobile app. When I take a photo of the check, it clears everything. We have cleared the app cache, uninstalled and reinstalled, and nothing has helped. Since mobile deposit doesn't work on either my husband's or my phone now, we will now have to change banks.
13 people found this review helpful