F Gun
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It was a helpful application. But since it last update, we got to use BCA ID which I can't create one, it just stuck on first page. SMS more than 5x and still trouble. Then.... It said the ID is not available. After change the ID, it said I have to go to ATM to register. What a very hard way to use your services. Why we need to go to ATM if you are offering phone service? Please don't update the apps until they fix it.
7 people found this review helpful
PT Bank Central Asia Tbk.
1 May 2024
Mohon maaf atas ketidaknyamanan Bapak/Ibu, untuk kendala tersebut mohon dapat menginformasikan detail gambar kendala yang dialami ke layanan Twitter @HaloBCA atau Email halobca@bca.co.id atau Halo BCA Chat: akses melalui www.bca.co.id atau WhatsApp BCA 08111500998 agar dibantu lebih lanjut.
Cerberus
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Service is so slow, got issue with QRIS payment not being delivered and yet the transaction still count, the mutations indicate the transaction as DB, been using this app to try resolve, the chat function is complete useless they got no solution other than make me use the call service. The call do a little better but the report has been almost a week and still nothing. At this poin where my money go ? The seller didn't get, and not in my account either. Also why the report took to long ?
2 people found this review helpful
PT Bank Central Asia Tbk.
18 May 2024
Sorry for the inconvenience, sir/madam, please provide detailed pictures of the problems you are experiencing to the Twitter service @HaloBCA or Email halobca@bca.co.id or Halo BCA Chat: access via www.bca.co.id or WhatsApp BCA 08111500998 for assistance Furthermore.
Stephen Thio
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Already signed up and need log in. When it was asked for an OTP (sms verification) and whenever it failed due to internet error or system, it charged to the user for the OTP FEE each time failed. it's outrageous.., when a large bank have a lot of redundant apps and most of them unstable caused user need to paid OTP fee (verfication charge via SMS) when actually the error is in the system. Imagine failed 5 to 10x lol, please be more considerate to your own user.
4 people found this review helpful
PT Bank Central Asia Tbk.
10 May 2024
Mohon maaf atas ketidaknyamanan Bapak/Ibu, jika yang dimaksud terkait kode OTP yang belum diterima, mohon memastikan ketersediaan pulsa, koneksi stabil dan nomor HP aktif dan sesuai serta dipastikan tidak ada kendala pada perangkat dalam penerimaan OTP.