April Cristin Gomez
Your interface especially for long in is terrible. Having to constantly resign in is frustrating and extremely difficult for my technology challenged 60 year old mother. She wants to be able to sign in and do it all herself but the way you have it set up to sign in deters her from succesfully accomplishing that. The constant sign in, the constant requiring of the pin, its terrible. She should be free to be able to sign in and use it without much if a fuss.
6 people found this review helpful
Hola, April, podrías contactarnos vía inbox 📥 de Facebook en @BroxelApp o en nuestros distintos canales de contacto, chat desde broxel.com botón ¿Necesitas ayuda? o Centro de Atención a Clientes al 800 276 9351 para que nuestro equipo de Ejecutivos Digitales pueda brindarte soporte técnico en tiempo real con tu inconveniente.
Luis Amezcua
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App is very buggy, been trying to add contacts to send money and doesn't add any tried adding manually and using contacts already on my contact list, besides that very difficult to add funds to the account been trying to send it through online and couldn't, and if I try to add funds through the approved retailers (7 eleven, Walmart, Kmart etc) there is a fee, really not recommended worst Bank account, did I mention that there is a 3.50 dollar fee to maintain your account,
9 people found this review helpful
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18552792720. Thank you.
JUAN RIOS (Ese Uno)
I don't really like it, definitely don't recommend them. Reasons why? Well every time I go reload my card at a Oxxo convenient store. The money doesn't show up on my account right away, it shows on my account within 2 to 3 days later. That's the only thing that I hate about it. Other than that I like it's features it provides on the app.
8 people found this review helpful
Hi Juan, the time it takes for your money to show up on the App varies depending on where you did the transaction. You can check this info here: https://astro.broxel.com/maps/
If you're having any issues with the App please contact our support team at 800 276 9351, and they'll gladly help you.