Chris Wang
Completely useless app. Went to the laundromat to find that I need to use this thing to pay now. downloaded the app, tried to add money, but the app just completely bugs out. I tried with 2 different payment options for 10mins. In the end I just left without doing laundry. Been going to my local laundromat for two years now, won't be going back if I have to use this thing. The previous system with MobilePay worked perfectly, now it's just broken. Idiotic business decision.
1 person found this review helpful
Hello Chris, I'm truly sorry to hear about your experience with attaching your payment method. Please reach out to us via our support chat, email at contact@airwallet.net, or call us at +45 78 70 99 99. We’ll make sure you can continue using your local laundromat. Looking forward to hearing from you. Hana & the Airwallet team
Joos Van Esbroeck
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App worked fine for me until I suddenly needed to add a balance instead of directly paying. Balance was 50 NOK, payment was 25 NOK, 'not enough balance' error. Withdrawing balance costs 30 NOK but it is inevitable because you have to add more money than you need because of the dumb error. Edit: apparently this is because of the refill limit. Still dumb. A refill limit shouldn't make you unable to use the money in your balance.
1 person found this review helpful
Hello Joos, thank you for your feedback. We've updated the app to allow adding more funds at once to reduce frequent authentications as reaction to our user's feedback. To avoid refill warnings, you need to make sure to set your refill limit to 0. Please reach out to us if you need help with changing the settings. Regards, the Airwallet team.
Christian Devantier
Absolute disgraceful app and company. From one day to another they force you to put money on a balance, instead of just paying directly. Also they dont let you wash your clothes even though i had enough money on my balance to pay for it, so I had to put extra money on the balance. In addition to that they charge you 20DKK.- to withdraw your money. Nothing but scoundrels. We will be working on finding another company for hour condo units.
Hello Christian, I'm sorry about your experience. We've updated the app to allow adding more funds at once to reduce frequent authentications as reaction to our user's feedback. To avoid refill warnings, you need to make sure to set your refill limit to 0. Please reach out to us so we can help you sort all of this out! Regards, The Airwallet team.