Cuenca - Alternative to a bank

Cuenca

About this app

Cuenca is a FinTech company and an alternative to a bank in Mexico. You can open an account in 5 minutes—using only a government ID—and receive your Visa debit card in under 90 minutes, in all of Mexico City. The card works with Uber, Amazon, Rappi, ATMs and many more in Mexico and abroad. Cuenca has no account opening fee, no monthly fees, no minimum balance, no fees for transfers, and no fees for bill payments.

Receive transfers from any Mexican bank—including your payroll—or use TransferWise to send money to your Cuenca account from abroad. Transfer money to any Mexican bank in real-time, 24/7!

Need to contact us? Speak with a real person by WhatsApp on Monday – Friday at 8am – 10pm and on Saturday and Sunday at 9am – 9pm.

We're here for you and to create "la única cuenta que necesitas en México."

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En términos de la disposición Octava Transitoria de la Ley para Regular las Instituciones de Tecnología Financiera, se informa que la autorización para prestar servicios de emisión, administración, redención y transmisión de fondos de pago electrónico, a través de medios de comunicación electrónicos y digitales, en nuestro carácter de Institución de Fondo de Pago Electrónico, se encuentra en trámite con la Comisión Nacional Bancaria y de Valores, por lo que a la fecha no es una actividad supervisada por las autoridades mexicanas.

Cuenca (Tamizi, S.A. de C.V.) podrá continuar realizando tales actividades durante el plazo en el que se resuelve la autorización.

Ratings and reviews

The app works great with a link to WhatsApp for help. So far, the app and the account are providing me a great alternative to a regular credit card. And now the downside...I have been trying since Jul 20 to get a physical credit card. I was charged for delivery but still (as of Oct8) don't have a card. I have been told various things by support but I still don't have a card. How hard can this be???? Update Dec 10 - still no card after many more interactions with support.

Awful app design - has a tiered deposit and withdrawal system, the app function and navigation clunky, and the whole biometric, pronoun choice and scan, video selfie stuff is just awful - the chat and experience to get details and account deleted was so painful and frustrating, I was super glad I got it deleted before transferring any money. Having used revolut for years - cuenca just is not in the same league by miles! Google revolut - coming to México very very soon!

The app is very user friendly, the customer service is great on WhatsApp. Places to make deposits are easier to locate, everything works great! There is one problem, the card cannot be used at every store...to withdraw funds or sometimes to pay i get declined and have to withdraw from the ABM.

What's new

Hello!

You can now use alphanumeric passwords instead of the 6-digit PIN.
We’ve added a switch to enable or disable transfers and other important operations.

Best regards,
The Cuenca Team