CDK Modern Retail CRM

eLeadCRM

About this app

CDK Modern Retail CRM is a fully portable, interactive Customer Relationship and Dealership Management toolset available on a mobile tablet. This allows dealership sales staff to complete much of the process via a mobile device – at any time, from anywhere, without ever accessing sales tools through a traditional PC

The CDK Modern Retail CRM App provides access to all CRM sales functionality to log prospects, search inventory, quote customers, track test drives, and follow up. CDK Modern Retail CRM provides ability to manage showroom, phone and internet leads no matter their location, and respond using phone, email or text tools to capitalize on every business opportunity. Real-time integration features with the in-store CRM ensures up-to-date data is available to authorized users at all times. These features include:

· Search engine of customers and prospects.
· Vehicle VIN scanner to instantly upload trade information.
· Full vehicle walk-around to note damage with text, picture or video
· Dual-sided drivers license scanner.
· My Day page feature to keep track of contact info of potential customers.
· Organizer page to consolidate calendar dates, phone numbers, and email addresses.
· Vehicle Inventory search engine to find the desired vehicle through the dealership’s inventory.
· Detailed vehicle descriptions and photos
· Two-way text messaging platform to communicate with car shoppers
· Sales Process management with Real-Time quoting tools
· Mapping of the test drive
· Fully Secured Credit application
· Digital Documentation

Ratings and reviews

Hard to navigate. Options through the app are very limited. Not good. I'd rather use the internet website. Which is also not so good. You can't even refresh lists on your phone via the website. I've gotten with customer service about a few problems and they just say "well that's weird. We don't have that problem.". Just like a not our problem kind of attitude. I really hope a different company rises up and out does eleads. It doesn't seem like it would be a hard task honestly.

Very poor app in general it feels very clunky. A previous commentor said it was like a bad port and he is correct,every single facet of this app feel like it is designed for a laptop not a phone. Most cases you spend more time zooming in and scrolling around just to fine the information you ate looking for is cut off or not easily accessed when you do find it.

. Can't send attachments, photos or vehicle info from inventory (Inventory says below) . License scan doesn't work with droid, get an error every time, or focusing error . When you are on the text screen and want to click to go to (Customers Detail) page with the high lighted Name with the initial, you can't . In text mode, need to activate the space icon/button to space. The space Icon and the enter both send . When texting, you can only see one line of what you wrote and harder to compose

What's new

NEW
- Dealership name included with vehicle on Inventory page
- Find Settings on the main menu now
- Virtual Lot replaced with Vehicles of Interest
- Audit Trail added to existing customer license scan

FIXED
- Private appointments do not display in app
- Organizer date range kept after completing activity
- Vehicles show mileage measured in kilometres for Canada