William Campbell
- Flag inappropriate
- Show review history
Absolute garbage. The bluetooth will never connect. it is the clunkiest software I have seen in 30 years. I have tried reaching out to customer service on every available platform and have never received any response. I bought a hikmicro pocket 2 for home inspections and trying to utilize the photos from this camera has been hands down the most annoying and painful part of the entire endeavor. Unfortunately it's too late for a refund.
4 people found this review helpful
Hangzhou Microimage Software Co.Ltd
12 May 2023
HIKMICRO Thermal Camera can be accessed and controlled through HIKMICRO Viewer software, which provides users with the ability to view and save thermal images and videos. or detailed instructions on how to operate the software, please refer to the official HIKMICRO Viewer user manual. Our customer support team will assist you.
Rick
Pocket 2 with current firmware and Android Smartphone hotspot connected. After testing and practice, easy and quick image & video transfer and input into Spectora report. NOTE: 1. Video only requires an extra step in the app to save to phone gallery. So what, it works. 2. Hikmicro support and Monroe Infrared responded immediately to my support request. I will update if my opinion changes.
3 people found this review helpful
Michael Provenzano
- Flag inappropriate
- Show review history
The app barely functions. Photos can be saved just fine. Videos when saved don't work unfortunately. The thumbnail shows correctly, but upon opening the videos they just play static. This is when viewing in the app, or the device. Some of the "contact us" buttons don't actually do anything, or open a dead browser.
4 people found this review helpful