Jamie Telford
Sorry.. your app currently sucks.. setting pickup and dropoff times in 10 minute increments is a bad idea.. especially if you can't get a car in that location and change.. the whole thing resets and you have to scroll through and set the times again.. this whole part of you app is a terrible user experience... did anyone do any user testing? also with my phone I can't actually unlock or lock the car unless I force close the app.. Currently an awful experience and will now start using Mevo
5 people found this review helpful
Matt Blackwell
Citihop is a great service, but the app is awful. So challenging to find where a specific car is available, and then having to scroll through 24 hours of time in ten minute intervals from midnight is such a pain. If a location is selected, I scroll through the 24 hrs of time and pick my preferred time, then if the vehicle isnt available I have to start from scratch. Takes so much effort to find an available vehicle. Frustrating
4 people found this review helpful
Erin Keenan
Pretty good overall. My only suggestion would be to make it easier to know when certain cars (like cargo vans) are actually available, rather than having to insert proposed times and be told, sorry it's booked then. Every time you want to search a new day, the timing also resets to 12am, so it's admin heavy to try to search availability over several days. That's all, it's otherwise pretty good.
6 people found this review helpful