kumo cloud

Mitsubishi Electric US

About this app

The kumo cloud® app enables you to remotely monitor and control your comfort by connecting to the mini-split systems installed in your home or building at any time and from anywhere. Whether you’re out for the day, a few days, or even a month, kumo cloud is at your fingertips. Change temperatures, schedules, check status, and now, receive alerts and connect with your contractor in the app.

With kumo cloud you can:
• Monitor and change temperature, mode, fan speed, and vane direction of an indoor unit, a group of units, or the whole home.
• Receive alert notifications for equipment errors, extreme temperatures, and unclean filters.
• Program a schedule for any individual room or the whole home.
• Use our patented algorithm to automatically change a system from cooling mode to heating mode and back based on comfort needs.
• Add your installing contractor’s contact information to the app, so they can be contacted quickly and easily with any concerns.
• Integrate with Amazon Alexa or Google Home smart devices for voice control and automation.
• Expand your heating and cooling system capabilities with IFTTT Applet integration.

kumo cloud accessories include:
• kumo touch™ (MHK2) for controlling individual zones with a local wireless controller.
• kumo station® (PAC-WHS01HC-E) for controlling third-party supplemental heaters (boilers, furnaces, hydronic heaters, etc.), dehumidifiers, humidifiers, and ventilation equipment.
• The Wireless Temperature and Humidity Sensor (PAC-USWHS003-TH-1) for remote temperature and humidity sensing.

In order to use the kumo cloud app, one of the following devices must be installed on the indoor unit(s) you want to control:
• PAC-USWHS002-WF-2 (Wireless Interface 2) *Current model for sale*
• PAC-USWHS002-WF-1 (Wireless Interface 1)
• PAC-WHS01WF-E (Wi-Fi Interface)

For more information on how kumo cloud can manage heating and cooling in your home, visit https://www.kumocloud.com

For help with troubleshooting you can reach out to your installing contractor, call us at 800-433-4822, or visit the kumo cloud FAQ page at https://help.mitsubishicomfort.com/kumocloud/connectivity.

If you are having issues adding or reprovisioning devices with Android 12 or newer, please go here for tips: https://help.mitsubishicomfort.com/kumocloud/connectivity#what-if-my-mobile-device-is-running-android-12

Ratings and reviews

This app is awful, and has not improved for the two years I've had it, so Mitsubishi obviously doesn't care to fix its problems. I set a permanent hold, but it isn’t permanent because the programmed setting takes over. The only way to set a permanent hold is to change all the settings in the schedule. Perhaps not an issue with app per se is that the temperature is routinely two degrees cooler than the set temp. If the system "knows" the set temp is 84, why does it constantly cool to 82??

excellent control of our split units from anywhere on earth. and much more intuitive and user-friendly than the stupidly constructed remotes. July 2024 Sadly the ap no longer works. It doesn't even open and the message received is thst it has a bug and to clear the cache. Cache cleared and no joy. The message says it will not open again until the developer provides a fix. So dead in the water.

the app works excellent except for a few items. - it complains very quickly when DNS response times take more than a second - Google Home doesn't have access to a changing from heat to cool and other features. - some compatibility issues with Samsung home button bar, overlaps with Kumo buttons. zI would like to see a low BTU/hr setting that lets us use 500W cooling to conserve power, especially during peak demand.

What's new

Enhancements to performance and reliability, as well as bug fixes