Mojo Helpdesk

Metadot app developer

About this app

Efficient support, anytime, everywhere.

Mojo Helpdesk on Android – your dynamic support solution for agents, managers, and admins on the move. A swift and secure productivity companion, providing real-time visibility into your Mojo Helpdesk account.

Key Features:

Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve.

Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account.

Administration: Billing, security, add-ons, and more account settings available for admins.

Reports: View and manage different reports (dashboard, tickets count, aging summary, etc).

Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role.

Ratings and reviews

I've been putting off using new Mojo until today when I received a notification indicating the old Mojo will retire in a few days. After a day of use, I'm totally pissed and thoroughly disappointed. For the sake of aesthetics, they made everything more complicated than necessary. We have ten sites in our school district; before, I could quickly view tickets for any site, Activity today, Aging summary, Open tickets with a single click by creating a bookmark for each task. Now every task involves a long series of selecting filters; to make matters worse, there's the built-in limitation--I can only create up to 6 customized views. What the hell!!! Also, why must the app prompt me to enter my helpdesk URL during launch every single time? Annoying!

Garbage. Can't create a new ticket in this pile of steaming code. Freezes and locks up.... Not worth your time. Good luck. I'm finding another tool to purchase. I need a mobile app.

Junk! It used to work but for many weeks now it just gets stuck at the white screen. Have to use a browser instead.

What's new

Added new helpdesk launcher page.