Alan Cabural
Onboarding new Meural without a QR code wasn't as easy as it could have been. It should have just asked for serial code. Having it ask for either of two codes at first glance looks like it's asking for both codes at once. Or use two separate boxes to make the visual representation more obvious. The login process should ask for Netgear login. Now I have two accounts. Playlist editing should be as easy as tagging or long hold and adding to playlist but it's not. Good app but could be way better.
2 people found this review helpful
Hi Alan. Thank you for your review We understand that you had a difficult time setting up your Meural. if you need additional help please reach out to us at Netgearteam@netgear.com so we can look into the support opportunities with you.
Ken Ruda
Disappointing! I've been trying to purchase some artwork for my Meural Canvas for the last several weeks and get a SOMETHING WENT WRONG error message when trying to add my address and INVALID CARD DETAILS when trying to add a credit card. I have tried many times with many different cards. Each time they charge a dollar to my credit card! I finally was able to contact support and put in a trouble ticket several weeks ago and nothing has been done. I've called to escalate a couple weeks ago!
1 person found this review helpful
A Google user
Impossible to connect. Looks like the App does not see our WiFi. Simple task, impossible to implement. Update: thanks for the reply, but the fact that I have to contact your customer service is already a big inconvenience for me. Just make a product that simply works. UPDATE: Had to contact support and they did help. But it looks like the app is broken yet again! And this time re-installing the app doesn't help much. Also, i have noticed that many downloaded art works onto the panels disappear with time. I do not understand that at all!
2 people found this review helpful
Hey Kristina,
We understand your frustration, and would be happy to work through this issue with you. Feel free to get in touch at your convenience: support@meural.com.