NBS Benefits Mobile

National Benefit Services, LLC

About this app

NBS Benefits Mobile provides the following functionality:

• View Recent Transactions, Account Balances and Details
• Ability to upload supporting claim documentation (Including photographs)
• View all email and SMS alerts
• Contact administrator from mobile application via email or mobile phone
• Same username /password as WealthCare Portal (no need to register your mobile device, just download, login, and go!)
• Stronger Authentication support (Picture/Passphrase, device identification and Challenge questions)
• View Demographic Details
• View Dependents
• View Card Details
• View Card PIN
• Fund HSA account from registered external bank accounts
• Register new users directly from mobile device
• Ability to edit billing address *
• Ability to update billing address *
• Ability to report card lost stolen *
• Ability to order replacement card *
• Ability to attach provider name to newly submitted claims *
• Ability to pay provider directly from app *

*Some features may be restricted by your administrator

Ratings and reviews

Does not allow modifications or deletions to pending claims. No detail help files. Once you hit submit, you can't fix it, so just let them waste their time waiting for additional docs. Submitted another claim. Item eligibility scanner dies. UPDATE 6-8-2023 Still can't delete old read notifications. UPDATE 7-10-23 Still can't delete old notices. GoodRX comparisons does not consider no. of pills. I pay $11 for 180 pills. It says they get 30 for $6. Update 2024. Problems still exist. Slow.

I have to uninstall and reload almost every time I reset my password. This app is just like the company, lousy. I can login from my computer with my current password, but not the app. "Incorrect server response" is what comes up every single time. Also, I don't want notifications, ever! The app won't function unless you turn them on, and then the password issue. Like I said, the app is like the company, lousy!

Update lost user friendliness. While submitting a claim previously it would prompt you to submit after attaching a recipt. This one after attaching a receipt you have to know to hit the back button. It only show a home button if you hit that you submission is lost without a prompt. If you have used their website you know that the back button essentially logs you out. I wish their user experience was consistent so that it was intuitive between platforms.

What's new

24.11.XX What's New
• Improved collection of contact information
• Various UI improvements and bug fixes