OpenKey

OpenKey

About this app

Introducing the latest release of the OpenKey Guest mobile app! Access hotel rooms worldwide with a secure and convenient digital key directly on your smartphone.

With the OpenKey app, you can enjoy the following features:

• Instant Room Access: Easily unlock your guest room with a simple touch of a button. No more fumbling with keycards or waiting in line at the front desk.
• Key Sharing: Share your digital key with up to 4 other guests, making it easier for your travel companions to access the room.
• Contact Hotel: Contact the hotel operations team for any additional needs during your stay, like extra pillows or towels, potential reservation details, and questions that may arise.
• Check-Out Details: View your check-out date and time on the mobile key, helping you stay organized and plan your departure effortlessly.
• Room Number on Mobile Key: Say goodbye to the hassle of carrying a keycard jacket. Your room number is conveniently displayed on the mobile key, allowing for a streamlined and hassle-free experience.
• Hotel Exploration: Discover hotel amenities, dining options, and other features through the app. Get a comprehensive overview of everything your hotel has to offer.
• Check-Out Request: Send a check-out request directly from your mobile key screen. Simplify the check-out process and save valuable time.

What's New in OpenKey Guest?

We've completely redesigned the user experience to ensure a simple, fast, and secure experience for hotel guests. Getting your mobile key is as easy as 1-2-3:

• Ensure the hotel has your phone number on file at time of check-in.
• Receive a text message with a link to download the OpenKey app.
• Input your mobile number and verification code to confirm your device and your key will download to your phone!

For any assistance, including syncing issues, not receiving a key, or problems with opening a lock, please reach out to our support team at [e-mail].

Ratings and reviews

This is the first app I've ever chosen to review. I stay in hotels all the time. One of the worst things is waiting in line to check in, only to get to your room and they programmed the key wrong so you have to lug everything down to the front desk again to get a new key. Mistakes happen. But,when it happened with this app, I called the front desk and they fixed it right then. New key downloaded to my phone and I entered my room. I now absolutely love this app.

First times a charm! This is the first time I have used an app like this for a hotel stay and to be honest I have been dreading it. But open key made it quick and easy. The app was easy to figure out and work through and it was nice not having to worry about where our physical keys were (as we have 3 small children and things get misplaced constantly!) But we always had our phones with us! Will definitely look for open key hotels in the future.

I discovered that online travel booking companies like Expedia give a different phone number and email address to the hotels and pass messages through to your real numbers. So you need to make sure the hotel has your actual phone number on file before using the app so it can find your reservation. Nothing they can really do about it. Overall, love the app.

What's new

Minor bug fixes
Enhanced design layout
Improvements to Android v34